This is often the Achilles heel of most companies. This is the area where more money has been unwisely spent than in any other area. While recognized as a necessary evil for future company profitability, there has been a continual disconnect between management's understanding and support. All too often management has confused funding with results, providing the budget but not individual management authority for implementation.
We divide OSS into six groups, because it seems to fit and make sense. Order Entry is taking an order from a customer in either paper or electronic format. Order Management is the process of converting that customer order into formats acceptable to the various vendors who supply the carrier with the service. Provisioning is the response from those vendors with both information and ultimately a service for installation at a customer location. Inventory Systems keep track of vendors' services both installed and awaiting installation. Billing rates the service and sends the customer an invoice. Network Monitoring makes sure that all internal systems are functioning. The process is complicated, costly and inefficient. We can help.
Management Profiles believes that it is critical for companies to understand that this is a continual process necessitating as much operational efficiencies today rather than holding out for the prospect of greater efficiencies tomorrow. Doing business today requires supporting those customers.
Functional expertise: